The Nail Studio – Return & Refund Policy

At The Nail Studio, we are committed to delivering high-quality, professional nail products. If you are not satisfied with your purchase, please review our return guidelines below.

1. Returns

• Returns must be requested within 7 days of receiving your order.

• Products must be unused, unopened, and in original packaging.

• Proof of purchase (invoice or order confirmation) is required.

• Returns must be approved before items are sent back.

We reserve the right to refuse returns that do not meet the above conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened liquids (monomers, gels, acetone, etc.)

• Brushes once used

• Files, buffers, bits, or any used tools

• Clearance or sale items

• Custom/private label products

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.

• Provide clear photos of the product and packaging.

• We will assess and arrange a replacement or refund if approved.

Failure to report within 48 hours may result in the claim being declined.

4. Refunds

• Approved refunds will be processed once the returned item has been received and inspected.

• Refunds will be made via the original payment method.

• Shipping costs are non-refundable unless the error was on our side.

Please allow 5–7 working days for the refund to reflect.

5. Exchanges

We only replace items if they are defective or damaged.
Exchanges for incorrect purchases are not guaranteed and are subject to stock availability.

6. Return Shipping

• Customers are responsible for return shipping costs unless the product is faulty or incorrectly supplied.

• We recommend using a trackable courier service, as The Nail Studio cannot be held responsible for lost return parcels.