Refund and Returns Policy

The Nail Studio > Refund and Returns Policy

Returns Process

 

  1. A return needs to be logged with The Nail Studio by sending the return details to info@thenailstudio.co.za. A detailed description of the goods that need to be returned, the original invoices need to be sent with the email.
  2. The Nail Studio will respond to the request for return within 7 business days.
  3. If it is determined that the return is a valid return, The Nail Studio will arrange for collection within 7 business days
  4. 14 Business days after collecting the items marked for return, The Nail Studio will determine whether a refund is issued or whether the product is replaced.
  5. Only items that have a material defect will be considered for return. Material Defects are defects that exclude but are not limited to the following: differences in color between the item displayed on our website and the final color after application and finishing, Marbelling, Incorrectly ordered sizes, colors or products, improper use or application of any product, applying product incorrectly, applying product with the necessary training and qualification to do so, failure to adhere to common standards in the industry, applying product to natural nails that have any form of condition or disease whose contra-indications clearly state that no product should be applied, any changes of defects to the The Nail Studio’s products that occur as a result of mixing different brands of products.

 

2. Warranty on Electronic Products such as  an eFile, UV Lamp and Dust Extractor


Your warranty covers the normal use of the product for the purpose it was intended for, for 12 months from the date of purchase.

Normal wear and tear on the product is to be expected.

eFiles – The warranty does not extend to or cover the following:


  1. A dropped handpiece
    2. Running the Handpiece at excessively high speeds for extended durations
    3. Any damage to the surface of the base unit caused by cleaning including the use of cleanser, acetone, swipe, alcohol, or any other form of solvent or cleaning agent
    4. Ingress of dust into the handpiece or the base unit
    5. Forcing the bits into and out of the handpiece without unlocking the chuck
    6. Any form of water damage to the handpiece or base unit
    7. Any damage caused by electrical systems such as power surges and spikes

UV Lamps – The warranty does not extend to or cover the following:


  1. Normal wear and tear due to usage. A UV Lamp is fitted with LED lights which will, over the course of its normal use, deteriorate and diminish over time.
    2. Any damage to the surface parts caused by improper use or cleaning.
    3. Damage to the display unit caused by cleaning or wiping with any chemical or solvent
    4. General marks caused by use such as get paints within the lamp or on top of the lamp
    5. Any damage caused by electrical systems such as power surges and spikes

Dust Extractors – The Warranty Does not cover or extend to:


  1. Normal wear and tear due to usage.
    2. Any damage to the surface parts cause by improper use or cleaning.
    3. General marks, scratches or chips caused by normal use
    4. Any damage caused by electrical systems such as power surges and spikes
    5. Any tampering, changes, bypassing of safety mechanisms or improper use of the product
    6. Implements and tools falling into the extractor during operation